Hagley Road ofcourse isn’t the nicest, but we were made homeless by a private landlord and have lived in Cobden for 4 months now and finally going to a temporary accommodation in a few days. The time we have been here really makes me appreciate the staff working behind the desk and no doubt around the hotel. Amazing experience and really made me believe life is what you make it. My only problem would be the bugs (mainly on first floor) and the very rude cleaner that cleaned our room on the first floor after we had moved rooms, I don’t know her name and I also don’t care too. She was a Jamaica women and as we were going to put a wash on one day she asked if we was in (said room) we said yes and before we got to finish by saying but we moved out of it over a week ago she started calling us dirty people and to flush to toilet. (Bare in mind we left this room in brilliant condition as we had vacuumed emptied and sprayed the room when leaving) we of course shouted back and the situation escalated. After she found out someone else had been using the room after us she “came to apologise” this was not an apology but ended in another argument where we told her to stop raising her voice and she replied “ i’m Jamaican” which has nothing to do with the matter. Continuing she made comments towards me and my child “my kids older then both of you and you call yourself parents” *OR SOMETHING ALONG THEM LINES*I can’t remember exactly as it was a few months ago. But again everything else was perfect I would just avoid her.

It's cheap and cheerful, needs a bit of money spent on it. Very busy on weekends don't know what it's like Mon to Fri. Staff are hard working, they seem to be here constantly. The restaurant menu has lots of choice with affordable prices. Bar prices are comparable with local pubs and has loads of cocktail and shots offers. It seems as though they are slowly improving the place but it is slow. The shower water pressure is extremely fierce, some people might like this. Lovely firm mattresses but they haven't upgraded the bedding. The sheets cannot be tucked in on both sides of the bed because the mattress is too big. All in all a very popular hotel.